January 31, 2006
ISSN 1556-7648

In This Issue

Tip of the Week
What's New
Membership Advantages
Subscriber Information
About Us


What's New

NEW! Customizable Forms For Your Cleaning Business

NEW! Ebook: Home Office Procedures Manual for Cleaning Companies - What will happen to your business if you're suddenly unable to run your cleaning business due to an accident, illness, or even death? Protect your cleaning business from disaster with one simple document!

Cleaning Success Blog - See how others have built successful cleaning businesses and share your success stories!

Recent Articles:
Manager of Accountability - Not My Job!

Building Service Contractor Salary Survey

Recent Online Discussion Topics: Where is a good place to buy uniforms at great prices?

Don't Miss the Next Telephone Discussion Forum! Saturday, February 11th at 10 a.m. Central
Members Register here
Non-Members Register here


Membership Has Its

"A great web site for anyone interested in the janitorial business. Very informative, very knowledgeable, great tools to help improve your business." -- TH

Here are just a few of the advantages for becoming a member of The Janitorial Store...

  • Members Only Bidding Calculators
  • F.r.e.e Downloadable Forms
  • F.r.e.e Live Tele-Seminars with Industry Experts
  • F.r.e.e Telephone Discussion Forums
  • Online Discussion Forum
  • Members-only articles added weekly
  • And much more...

Find out how to become a member today!



Trash Talk: Tip of the Week

Welcome to Trash Talk! You're receiving this newsletter because you requested it through our sign up box at www.TheJanitorialStore.com

Tip of the Week:
What Do Office Tenants Want?

Sometimes we as cleaning business owners and managers think we know what our customers want so that's what we focus on. But what do tenants of office buildings really want from their cleaning service?

The following are some of the things that office tenants feel are the most important services they want to receive in their buildings:

  • Provide a speedy response to any problems that arise during the day. Quick response to both property manager and tenants.
  • Knowledgeable about cleaning issues, able to solve problems quickly.
  • They want a cleaning service that pays extra attention to detail and is committed to doing a good job.
  • They like to see familiar faces in the cleaning staff, so they value low turnover.
  • They like to see cleaning personnel in a uniform and personnel who are courteous and act professionally.

The following are the most common reasons property managers replace their cleaning service:

  • Lack of response to concerns and problems.
  • Repetitive problems.
  • Have to request something more than once before the task is taken care of.
  • Lack of communication.
  • Reactive versus proactive in their approach to cleaning issues.
  • Lack of attention to detail, poor quality cleaning.

Copyright (c) The Janitorial Store (TM)


About Us

The Janitorial Store (TM) is an online community designed exclusively for owners of small cleaning companies who want to build a more profitable and successful business.

The Janitorial Store (TM) provides the tools and resources that building service contractors need to achieve their dream of running a successful cleaning business -- without having to learn it all the hard way.

Copyright (c) The Janitorial Store (TM) 2005.
All Rights Reserved.

212 N. 5th St.,
Brainerd, MN  56401
218-825-0409 | Contact


Subscriber Information

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