October 25, 2005
ISSN 1556-7648

In This Issue


Tip of the Week
What's New
Membership Advantages
Subscriber Information
About Us

 

What's New


Recent Articles:
How to Care for Cleaning Equipment

Beware the Written Word...But Don't Stop Writing - It's good to document company policies --
but only if it's good documentation.

Downloadable Form:
Company Check Log

Recent Online Discussion Topics:
New in the business - new member looking for advice

Telephone Discussion Forum:
F.r.e.e. for members. Join us November 12 at 10am Central. We'll be discussing Bidding and Estimating during the call. Read more and sign up here.

 

Membership Has Its
Advantages!


Here are just a few of the advantages for becoming a member of The Janitorial Store...
  • Members Only Bidding Calculators
  • F.r.e.e Downloadable Forms
  • F.r.e.e Live Tele-Seminars with Industry Experts
  • F.r.e.e Telephone Discussion Forums
  • Online Discussion Forum
  • Members-only articles added weekly
  • And much more...

Find out how to become a member today!

 

Subscriber Information

The Janitorial Store respects your privacy and does not give out or sell subscriber names and/or e-mail addresses.

You are welcome to pass this newsletter to your friends and colleagues as long as the entire newsletter is kept intact. If this newsletter has been forwarded to you, you are welcome to sign up to receive your own copy.

If you wish to be taken off this list simply scroll to the end of this newsletter for your subscription update options.

 

Trash Talk: Tip of the Week

Welcome to Trash Talk! You're receiving this newsletter because you requested it through our sign up box at www.BrainerdLakes.biz or at www.TheJanitorialStore.com

Tip of the Week:
Small Touches That Will Make Your
Cleaning Company Stand Out

Your cleaning company can have a big impact on its clients by paying attention to small details that other cleaning services miss. Following are few simple guidelines to make your customers feel like they are getting special treatment.

  • People think of their desks as an extension of themselves. Your employees should leave a desk as they found it, minus the dirt. The general rule is to clean a desktop if it is clear. Leave desks that are covered with papers and projects alone. When cleaning a desk, pick up objects with one hand (phones, pictures, etc.) and dust with the other hand. Put everything back exactly where it was originally.

  • Making a habit of putting everything in its original position is twofold:
    • Many people get upset if something on their desk is moved even an inch.
    • You will never have to pay for something that has been misplaced.

  • Never set tools, cleaners, trash receptacles or chairs on furniture, desks, counters or upholstery while you are cleaning. Items can scratch surfaces and trash receptacles can leak and spoil the finish of furniture.

  • When you move something – clean it! If you have to move a piece of furniture or a fixture, take the opportunity to clean all sides and the floor underneath. Whenever you have to move anything, move it slowly. The careless moving around and bumping of furniture is what causes most damage.

  • Always ask! All furniture and fixtures will eventually need to be replaced. Never take it on yourself to fix something that needs a repair, no matter how minor. Point out the problem to your client.

  • If you break or damage something leave a note. No matter how careful we are occasionally things break. Employees need to report broken or damaged items to a supervisor and leave a note.

Paying attention to these small details will show that your company cares about its customers. These small touches take just a little time, but mean a lot!

Copyright (c) The Janitorial Store (TM)

 

About Us

The Janitorial Store (TM) is an online community designed exclusively for owners of small cleaning companies who want to build a more profitable and successful business.

The Janitorial Store (TM) provides the tools and resources that building service contractors need to achieve their dream of running a successful cleaning business -- without having to learn it all the hard way.

Copyright (c) The Janitorial Store (TM) 2005.
All Rights Reserved.

212 N. 5th St.,
Brainerd, MN  56401
218-825-0409 | Contact